FAQ

MACHIYA RESIDENCE INN is not a hotel, but instead offers private traditional Japanese holiday homes (vacation home) for guests. Guests are able to rent out an entire Japanese machiya house all to themselves, perfect for families, groups, special occasions, and more. As each of our machiya houses are private rentals, you will not need to share the house with other guests.

We accept reservations up to 8 months in advance (this will include the current month).
For the best rates available, we recommend making your reservation via our official website.

Cancellation of any reservation made with MACHIYA RESIDENCE INN may be subject to an additional fee:

*Guests will be responsible for any transaction fees involved in the receiving and returning of payment
*The terms & conditions for our "Cancellation of Contract" has been updated. The above criteria will apply to all reservations made after January 20, 2021.

We ask for payment upon booking.
Payment can be made via PayPal, or Credit Card (VISA/MASTERCARD/JCB only).
All payment will be made in Japanese Yen.

Yes.
When making your reservation, please let us know the name of the guest who will be staying in the house, as well as the guests' contact number and email address. If another guest will be making the payment, please ensure all guests are aware of reservation details.

Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.

However, please note that our machiya houses are renovated, two-story traditional Japanese homes.
While almost all of our machiya homes have a Western-Style room with beds, most are located on the 2nd Floor. Other bedding options include Japanese-style floor futons that can be set on the 1st Floor or 2nd Floor.

If you are looking for a house with specific requirements (i.e. dining table and chairs, toilet facilities on the top floor, etc.), please feel free to contact our friendly staff via email or telephone.

While we do our best to cater to all guest requests, we thank you for your understanding that some requests for adjustments cannot be met.

There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.

Up to 2 children, 5 years of age and younger, may stay without an additional charge when sharing a bedding with another guest.
In this case, please process the child as "0" when making your reservation.

Please be aware that due to the traditional layout of the houses we may not be able to make adjustments for child-proofing.

Unfortunately, due to the Japanese Fire Service Act issued by the Takayama City government, we are unable to accept more than the maximum number of guests indicated under each property.

Yes. You may change the number of guests up to 2 days prior to your check-in date.

Yes, if you plan on arriving in Takayama early, you may leave your luggage at our check-in desk before your machiya house check-in time.
The check-in desk for MACHIYA INNS & HOTELS Takayama is located on the 1F of eph TAKAYAMA Hotel, and is open between 10:00 AM ~ 7:00PM.
Luggage Delivery on your Check-in & Check-out Date

The check-in desk for MACHIYA INNS & HOTELS Takayama is located on the 1F of eph TAKAYAMA Hotel.

Address (English):
eph TAKAYAMA / MACHIYA INNS & HOTELS
5 Chome-13-17 Hanasatomachi
Takayama, Gifu 506-0026
TEL: 0577-37-6555
Address (Japanese):
「町家インズ＆ホテルズ」 チェックインカウンター
〒506-0026
岐阜県高山市花里町5-13-17

TEL 0577-37-6555

Yes. Please come to the Guest Services Desk (eph TAKAYAMA Hotel), and our guest services team will assist in forwarding your luggage to your next destination.

Please note that while we can assist in forwarding your luggage, due to weather, traffic conditions, etc. we cannot guarantee the date & time of its arrival.
If you require your luggage to arrive at your next destination by a specific date & time, we recommend you make plans to forward your luggage several days in advance.

Check-in: 15:00~ (Machiya House Entry)^*
Check-out: ~10:00
^* Note: The check-in time for your machiya house may vary based on the plan you reserved. Please check your confirmation email for details.

■HOW TO CHECK IN■
【Arrival Between 10:00AM ~ 7:00PM】
You must check in at our MACHIYA INNS & HOTEL Check-in Desk on the 1F of eph TAKAYAMA Hotel 10:00AM ~ 7:00PM, to receive your MACHIYA Door Code to enter your house.

【Arrival After 7:00PM】
Please inform our staff in advance if you will be arriving after 7:00PM.

There is no key for our machiya homes.
Our staff will provide you with your unique MACHIYA Door Code (Keypad Code) to enter the house when you have checked in at our MACHIYA INNS & HOTELS Check-in Desk. Please note that you will not be able to enter your machiya house without this MACHIYA Door Number.

Please stop by our check-in desk between 10:00AM ~ 7:00PM BEFORE heading to your machiya house.

Yes. Yukata (Japanese pajama) are available for rental. Please feel free to use it during your stay!

We allow up to 2 children under the age of 5 to stay for free when they share bedding with another guest. (Up to 2 children may stay free of charge.)

We do not allow pets inside our houses.

We provide a basic kitchen, with essential kitchen utensils and crockery enough for the number of guests staying. Please see our webpage for more details.

Towels, linen, bathroom amenities, and more are all included in your stay.
For details on amenities, please check each individual machiya house web page.

Yes. There is a cellphone in each house in case of an emergency.

If you have any problems or questions during your stay, you may use this phone to contact our emergency number, which is available 24 hours per day.

No parties or events are allowed inside the machiya house at any time.

As machiya houses are traditional, wooden structures, noise tends to echo more than usual inside the houses.
Additionally, as houses are located in residential areas, close to surrounding neighbours, we respectfully ask you to take care particularly when talking in the entrance or outside the house.

Our machiya houses do not have private car parks.
However, there are several coin parking spaces located within walking distance of each property.
Please contact our staff for additional information and suggestions on where to park during your stay.

We will include full details & instructions in your reservation confirmation e-mail.