Regarding Credit Card Payments at the Time of Booking

To ensure that guests can make safer online transactions and to prevent unauthorized credit card use, our booking platform utilizes 3D Secure fraud detection system to help protect your payment information.

If you have encountered an error while attempting to make a credit card payment, the primary reasons are often as follows:

1. Exceeded Credit Limit
2. Temporary Card Unavailability
3. Security Lock
   Our reservation booking platform may have temporarily locked the transaction for security reasons (e.g., multiple transactions with the same amount and dates). Please contact your credit card issuer directly for assistance.
4. Card not enrolled in or incompatible with 3D Secure
   Your card may not be set up for or compatible with 3D Secure. 3D Secure is an added security feature used by major international credit card brands for online transactions. This security step often requires you to verify your identity with your card issuer (e.g., through a password or a one-time code). Please contact your credit card issuer directly for assistance.

For any questions or assistance, please contact our reservations team:
TEL: +81-50-3786-2009
EMAIL: info@machiya-inn-japan.com
HOURS: 10:00-13:00 / 14:00-17:00 (JST)

We appreciate your cooperation and look forward to welcoming you to stay with MACHIYA INNS & HOTELS.