FAQ - THE MACHIYA EBISUYA | Design Machiya Hotel

Reservations

How can I make a reservation?: We accept reservations up to 6 months in advance. Reservations can be made via the following methods:

1. Send us an e-mail (info@ebisuya-machiya.com)
2. Make a reservation via our website
3. Call us directly at +81-75-365-2333 (8:00-21:00)

What is the cancellation policy?

Cancellation of any reservation made with THE MACHIYA EBISUYA hotel may be subject to a cancellation fee:

No show / Check-in Date	100% Cancellation Fee
1 day prior to Check-in Date	50% Cancellation Fee
2 days to 7 days prior to Check-in Date	30% Cancellation Fee
8 or more days prior to Check-in Date	0% Cancellation Fee

*Guests will be responsible for any transaction fees involved in the receiving and returning of payment

How can I make the payment?: We ask for full accommodation payment upon check-in.
Payments can be made via cash or credit card.

All payments will be charged in Japanese Yen.

May I make a reservation on behalf of another guest?: Yes. When making your reservation, please let us know the name of the guest who will be staying at THE MACHIYA EBISUYA hotel, as well as the guests' contact number and email address.

If someone other than a guest checking-in will be making the payment, please ensure that they are aware of all reservation and payment details.

Does the rate include tax and service charge?: Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

In Kyoto City, a new accommodation tax will be implemented starting October 1, 2018

Accordingly, we will charge a separate accommodation tax based on you accommodation fee as determined by the Kyoto City government. Please visit the link below for more information and details.

Kyoto City Accommodation Tax

What are the available payment methods?: We accept payments in cash or credit card.
For more details, please feel free to contact us directly.
CONTACT

Is the Hotel suitable for the elderly?: There are no age restrictions for guests staying at THE MACHIYA EBISUYA hotel.

All rooms in the main THE MACHIYA EBISUYA hotel building is accessible via an elevator or located on the ground floor. However, please note that rooms in our Machiya Wing (MACHIYA Suite Rooms) are located in a two-story traditional Japanese building with no elevator access.

For more details and information, please contact our staff directly.
CONTACT

Is the Hotel suitable for children?: Yes. There is no age restrictions for guests staying with THE MACHIYA EBISUYA hotel.

Children 5 years of age and under may share a bed with another adult with no additional charge. In this case, please process the guest as "0" when making your reservation. (Up to 2 children, 5 years of age and younger, may stay free of charge.)

Please be aware that we may not be able to make room adjustments for child-proofing.

Can we have more than the maximum number of guests in one machiya room?: Unfortunately, due to the Japanese Fire Service Act issued by the Kyoto City government, we are unable to accept more than the maximum number of guests indicated under each room.

Can I change the number of guests after making a reservation?: Yes. You may change the number of guests up to 2 days prior to your check-in date.

Can I leave my luggage somewhere before check in?: Yes. You may leave your luggage at the hotel front desk before your check-in or after your check-out.

Before your check-in: From 9:00~
After your check-out: Until ~ 21:00

What time is check in/check out?: Check-in: 15:00~21:00
Check-out: 8:00~11:00

What time is the hotel front desk available?: Our staff will be available at the front desk between 8:00-21:00.

Do you offer rental items at the front desk?: Yes. Please ask our front desk staff to borrow any of the following items (Supplies are limited): ・Mobile phone charger
・USB charger
・Umbrella
・Ice pack
・Nail clipper
・Sewing Set
・Thermometer
・Bottle opener
・Cooking Knife, etc.

Can I check-in late?: Yes. We accept late check-ins.

We ask that you please kindly contact our staff prior to your arrival if you will be checking in after 21:00.
CONTACT

Are Yukata (Japanese sleepwear) provided?: Yes. All guests will be provided with a yukata to use during their stay.

How many children can stay without any charge?: We allow up to two (2) children, 5 years of age and under, to stay for free (when sharing a bed with an adult).

Are meals included?: An optional western-style breakfast is available for our guests staying at THE MACHIYA EBISUYA Hotel.
Our breakfast includes our “Kyoto Favorites”: pastries from a Kyoto bakery with a history of over 100 years, a selection 3 delicatessen dishes made by a local shop, original blend coffee made by a Kyoto coffee roaster, homemade granola, and more.
Please make a reservation via a "Breakfast Included" plan to enjoy breakfast during your stay.

Do you offer rooms with kitchens?: Yes, we offer a number of rooms that include a private kitchen for use during your stay.

In-room kitchens are provided with: basic cooking utensils, cutlery, cups and plates, toaster, IH cooker, microwave, kettle, and more. Please take a look at each rooms page for more details and information:
Rooms with a Private Kitchen

What amenities are included?: Towels, linen, bathroom amenities, complimentary coffee (MACHIYA Coffee Original Blend), tea (green tea and black tea), water bottles, and more.
Please note that your in-room amenities may slightly differ depending on your reserved plan. For more details, please check the details listed for each room plan.

How can I access your hotel?: We are located in the heart of downtown Kyoto, near Shijo Station.

From Kyoto Station:Take the Kyoto City Bus or Kyoto City Subway for easy access to our hotel. For detailed directions on how to arrive at our hotel, please take a look at the following page:
ACCESS PAGE

How do I get to the hotel by taxi?: We will include Japanese instructions to show your taxi driver in your reservation confirmation e-mail and attached access map.

Do you have any car parking space?: Our hotel does not have a private car park.

However, there are several coin parking spaces located within walking distance. Please contact our staff for additional information and suggestions on where to park during your stay.

Are there any restrictions on noise in the machiya house?: No parties or events are allowed inside the machiya hotel at any time.

As the hotel is located in a residential area, with many locals living within the neighborhood, we respectfully ask you to take care when talking in the hallway or outside the hotel (entrance).

Is smoking allowed at your hotel?: Our entire hotel is a non-smoking property.

We ask our guests to not smoke anywhere within the property, or near the entrance of the hotel. For designated smoking areas in Kyoto, please ask our front desk staff.